Returns Policy

All of our products are made-to-order and are therefore non-returnable unless faulty.

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Faulty Products

In the unlikely event your product has arrived faulty, please email with your order number and return request. We are happy to offer a full refund or replacement for any faulty products and can arrange collection for you. All returned items should meet the below conditions:

  • Item(s) must be returned in their original packaging with proof of purchase
  • Item(s) must be returned within 28 days of receipt

In instances where a non-faulty item has been approved by Henry Blake Hardware for return, item(s) must meet this additional requirement:

  • Item(s) must be returned in a re-saleable condition

To return an order, please send your parcel to the address below (unless collection has been arranged);


Henry Blake Hardware
Unit 4, Ratio Point
St Richards Road
WR11 1ZG


1. Returning goods and the costs associated is the responsibility of the sender until the parcel has been received by the returns department at Henry Blake Hardware. It is recommended that you request a receipt of postage from the Royal Mail or add a tracked or signed for service to the parcel.

2. Henry Blake Hardware holds the right to reject returns that are not deemed faulty. In this scenario, we will contact you by email or phone to notify you.

3. Your refund credit will be made against the original payment method.

Once your return has been received and processed, please allow 3-5 days for the funds to become available in your account.